Returns & Exchanges

Exchange and Return Policy

All Sales are Final Sale.

Exchanges/Refunds

  • Damaged or Incorrect Items:
    • If you receive a damaged or incorrect item, please prepare the following information before contacting our customer service:
      • Order Number
      • Pictures of the opened package
      • Pictures of the damaged or wrong items
      • Pictures of any damaged parts
    • Contact our customer service within 7 days of receiving your package to initiate a return or exchange.
    • The investigation process takes 7-14 business days. If it’s our fault, replacements will be shipped.
    • All shipping fees for exchanges/refunds of damaged or incorrect items will be covered by PrettiMon.

Missing Items

  • If any items are missing from your order, please prepare the following information before contacting our customer service:
    • Order Number
    • Pictures of the opened package
    • Pictures of the damaged or wrong items (if applicable)
  • Please contact our customer service within 7 days of receiving your package regarding missing items.
  • All costs incurred for the reshipment of missing items will be borne by PrettiMon. Once your request is accepted, we will promptly send the correct item to your address.
  • The investigation process takes 7-14 business days. If it’s our fault, replacements will be shipped.

Unclaimed/ Returned to Sender

  • Unclaimed packages returned to PrettiMon due to the absence of the addressee or incorrect/incomplete address will not be refunded.
  • Please double-check your zip code and address details before checkout.
  • Claims for returned parcels due to insufficient address or unclaimed by the addressee can only be checked for deliveries made within 1 month.

Exchanges/Refunds cannot be accepted, if:

The following items are not eligible for returns or exchanges:

  • Change of mind or preference.
  • Any item reported after 7 days from the delivery date.
  • Any item showing signs of usage.
  • Any item damaged intentionally.
  • Any item returned without prior notice or in cases where the return request has been denied by our customer service.

Investigation Process

  • Upon receiving your request for an exchange, refund, or regarding missing items, we will investigate the case thoroughly. You can expect to hear back from us within 7-14 business days.

Please note: The actual colors of products may vary slightly from photos depending on your device and individual skin tones.